What's involved in completing multisource feedback (MSF)?

Requirements for each MSF provider can vary slightly but candidates will generally be asked to:

Self-assess

assess their own performance against the criteria their colleagues will use to provide them with feedback.

 

Seek feedback from colleagues

request 12-15 colleagues provide feedback on performance. This includes physicians, other specialists, nursing, allied health and administrative staff.

Candidates are required to enter the names and email addresses of those staff onto the providers online portal. The provider will then email the colleagues a link to allow them to provide feedback anonymously online.

 

Seek feedback from patients

seek feedback from 25-40 patients using a paper based form. Fellows usually manage the patient feedback process, taking copies of the survey to clinics or ward rounds. It is strongly recommended that candidates do not ask patients for the feedback but rather seek assistance from other staff (clinic or ward staff) to give out the surveys.

 

Reflect on practice

reflect on the feedback report to identify strengths and areas for change.

 

Debrief

The RACP highly recommends that you debrief the result with a trained advisor. Debriefs are designed as a collegial and supportive conversation to maximise your learning from the report and it increases the likelihood of practice change.


Other considerations

  • It is possible to do patient and colleague feedback separately.
  • Organisation sponsored MSF may be conducted differently from the outline above.

Based on the RACP trials it takes 5-12 hours to complete an MSF, including the debrief. Factors affecting timing include whether candidates have assistance to collect patient feedback and how long they spend reflecting on their report before and after the interview

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