What are the key components of the national quality and safeguarding framework?
The national framework contains a number of requirements for service providers including
Registration for service providers: registration requirements will be proportionate to both the risk inherent to the type of support being delivered, and the scale of the organisation.
A code of conduct for providers and workers: A code of conduct will be developed and apply to all providers and individual workers delivering NDIS-purchased supports. The code of conduct intends to guide individual and organisational behaviour and culture and empower NDIS participants with regard to their rights.
Orientation module: Completion of an orientation module will be compulsory for registered providers and sole traders and all employees of registered providers. The module will ensure suppliers understand the principles underpinning the NDIS; the risks of providing supports; risks related to abuse and neglect.
Complaints and serious incidents: Registered providers will be required to have internal complaints mechanisms that include capacity to undertake internal investigations; serious incident recording and reporting arrangements; and capacity for corrective action to prevent recurrence.
Worker screening: Nationally consistent worker screening arrangements will be developed and workers will be required to undertake risk-based worker screening.
Restrictive practices: States and territories will continue to be responsible for the authorisation of the use of restrictive practices in relation to NDIS participants by service providers. However, the national framework introduces a number of new elements including the following:
- a national policy and standards on restrictive practices will be developed and implemented
- a national senior practitioner role will be established to provide leadership in positive behaviour support, and reducing and eliminating the use of restrictive practices for participants in the NDIS
- a competency framework will be developed and maintained to ensure practitioners responsible for the development of positive behaviour support plans have appropriate skills and knowledge
- providers supporting participants with a positive behaviour support plan that includes the use of restrictive practices will be required to report on the use of those practices
 Source - NDIS Quality and Safeguarding Framework Fact Sheet for Providers (PDF)