Support

Thank you for participating in the Divisional Clinical Exam. Find exam support information here for candidates, patients, examiners and hospitals.

Candidates

Call us with issues as early as possible

Call the Exams Helpdesk on 1300 697 227 (Australia) as soon as possible with issues before you arrive at your sitting hospital. For example, ring us if you’re in quarantine or your hospital cannot release you for the exam due to COVID-19 clinical commitments.


Set up multi-factor authentication before exam day

You must set up multi-factor authentication before the day to participate in the exam.

To start this process, login to MyRACP and contact us with questions.

Arrive at the hospital

When you arrive at the hospital, before starting your exam, you must:

Your invigilator is your point of contact.

Access the video conference

Individual video conference meeting invitations won't be sent out for the Long Cases. Generic meetings will be set up for each case/patient. These links will be on the Physical Examination Findings Forms (PEFFs).

Log in to Teams using your MyRACP account to access the meetings as a ‘host’.

There are 2 ways to log in:

  • web browser | Teams is supported in recent versions of Google Chrome and Microsoft Edge*, or
  • Teams desktop app | if it’s already installed on your computer

* Only these 2 browsers can be used.

Admit the patient

You receive a printed Physical Examination Findings Form (PEFF) for each patient. The PEFF includes a link to the video conference for that patient.

They wait in a virtual lobby and cannot join the video conference without your permission. A pop-up window notifies you when they are trying to join. Click Admit to allow them in.

Once the patient joins, check their identity using their first name and Patient ID in the PEFF.

Video conference issues

For video conference issues, you or your invigilator can call us on 1300 697 227 (Australia). Also learn more about the process and key steps for managing video conference issues (PDF).

It’s important for you to be able to see the patient. If you can’t establish a video connection within the first 40 minutes, the exam will be cancelled and rescheduled for another date.

If you can’t connect to the video conference, the patient is late, you’re having password issues or there are audio quality issues, open the door and notify the invigilator. They can:

  • assist you with video conference troubleshooting
  • ring the hosting site to find out if the patient is delayed or experiencing difficulties
  • source another computer or tablet including, as a last resort, your own mobile phone
  • ring the Exams Helpdesk

If there is background noise from the patient’s call you feel is affecting your interview, ask them to resolve it quickly.

If you can connect with the patient via video conference but there are network or audio issues, turn the video off in Teams. Turn it back on a few minutes later to see if the audio improves.

We recommended you view the child as soon as possible in your exam in case video connection issues arise later on.

Backup teleconference number

A teleconference number and passcode is provided at the bottom of the PEFF as an audio backup. There are printed teleconference instructions in the Quick Reference Guide provided in your exam room.

This is only to be used after you establish a video connection first and then have a video or audio issue. The entire patient interview cannot take place via audio only.

Your discussion with the examiners can go ahead with just teleconference if there are issues with the video.

Incidents

Notify the examiners of any issues experienced when you meet with them.

Major incidents are recorded in an Incident Form by the invigilator or examiner. This may result in a special consideration, to be reviewed by the Exam Committee, and your exam may be rescheduled.

Major incidents include any Long Case where you did not get at least 15 minutes video with the guardian/carer or where the child does not appear for a large part of this.

Minor incidents are also logged for consideration by the Committee.

Any patient video conference issues should be identified earlier by the examiner as they will meet with the patient first. They may move to the reserve patient if the issues cannot be resolved.

Delays

The hosting site Local Exam Organisers (LEOs), together with the National Examining Panel member (NEP), have discretion to manage any delays on your exam day to enable examinations to continue where at all possible. There is flexibility in the day to absorb delays of up to 40 minutes. Any delays of over 40 minutes in starting, or during, the examiner/patient, candidate/patient or candidate/examiner interview will result in your examination being cancelled and rescheduled.

The following principles apply throughout the exam:

  • If you are running late for your exam, the start time will not be delayed. If you arrive within 20 minutes of your start time, you can still sit the exam, but you will not receive additional time for the candidate/patient interview.

  • If there are delays of under 10 minutes during your candidate/patient interview, the time can be absorbed in the interview and continue on the existing timelines as planned. This is in line with what has occurred in previous year’s exams.

  • If there are delays of over 10 minutes and up to 40 minutes during your candidate/patient interview, the time can be extended in the interview accordingly, up to a maximum of 30 minutes.

  • You will always get the full 10-minute preparation time between your patient and examiner interviews.

  • You will always get the full 25 minutes for the examiner interview.

  • You should get at least a 20-minute break between your Long Cases.

  • If an issue is experienced in your first Long Case in the morning, it will be explored whether the examiners and patient are willing to meet with you later in the day (for example, if the candidate/patient interview is unable to take place at 8.50am it could be rescheduled to 3pm hosting site time, with your candidate/examiner interview rescheduled to 4.10pm). In this instance you would then proceed with your second Long Case in the morning as planned.

  • If an issue is experienced in your first Long Case and it cannot be rescheduled to later in the day, leading to the first Long Case being cancelled, the second Long Case will also be cancelled, and you will be rescheduled to another exam date.

  • If you completed the first Long Case but your second was cancelled, the relevant exams committee will consider whether one or both of your Long Cases will need to be rescheduled.

Rescheduling

Long Cases will be rescheduled at the end of your exam window or earlier if a hospital has capacity. We'll liaise with you about your date.

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