Set up your MFA

Important notes before you begin

Use a desktop computer. Setup will not work on your mobile.

Find the 'RACP Login User ID and one-time password' email we sent you.

Use these browsers: Chrome, Firefox, Safari, Microsoft Edge. Internet Explorer is not supported.

First steps

With the 'RACP Login User ID and one-time password' email at hand, follow these steps:

Go to MyRACP on your computer and click ‘LOG IN’.
On the next page, enter the one-time password.^*
Type in your User ID and one-time password. Copy and paste will produce errors.
On the ‘More information required’ panel, click ‘Next’ to continue.
To set up with SMS, click ‘I want to set up a different method’ and follow the SMS setup below.
OR to set up the Authenticator app, click ‘Next’ again and follow the Authenticator app setup below.

^* If you forgot your existing password or it isn’t working, do not select ‘Forgot my password’. This only works after you complete the MFA setup and login.

Note: Remember your new User ID is not an email address but it will be your User ID from now on.

If you have any issues, contact us for support.

Set up authentication with your chosen method

SMS authentication

Confirm ‘Phone’ is selected.
Select your country code prefix, type in your mobile number (with or without the leading zero is fine) and select ‘Text me a code’ and then ‘Next’.
Retrieve the SMS code from your phone and type it in. Click ‘Next’.
Click ‘Next’ again for the ‘SMS verified’ message.
Click ‘Done’ to complete the process.

Microsoft Authenticator app authentication

You need your mobile phone and computer to complete this setup.

Install the Microsoft Authenticator app on your phone

Choose your device Apple or Android.

From here, you can 'Install' or 'Get' the app. You can also open or update it.

On your computer, click ‘Next’ 2 or 4 times until you see a QR code.
Switch to your phone and open the Authenticator app.
Still on your phone, tap ‘Add Account’ in the top right:

Apple devices | white plus (+) symbol
Android devices | 3 white dots in a vertical line

Select ‘Work or school account’.
In the next screen on your phone, tap on ‘Scan QR code’ and scan the code on your computer.

Security notifications

New Apple devices may display security notifications where you need to grant permissions. If they don’t come up during the process, you may need to set them manually. Do this in ‘Settings’:

Camera permissions | Settings > Privacy > Camera > toggle ‘Authenticator’ to ON
Notifications permissions | Settings > Notifications > tap ‘Authenticator’ > toggle ‘Allow Notifications’ to ON

Return to your computer browser and click ‘Next’. This sends a notification to your phone.
On your phone, tap ‘Approve’. ^*
Back on your computer, click ‘Next’ and ‘Done’ to complete setup.

^*Security tip: When you get a notification on your phone, you can 'Approve' if you expect a notification and want to log in. Or you can 'Deny' if you're not expecting a notification or don't want to log in.

Update your password

If you got a one-time password in your ‘New RACP Login User ID and one-time password’ email or from us during a support call, change your password so you can login again later.

On the ‘Update your password’ screen, put the one-time password into the first ‘Current password’ field.

Then create a new password with 8 or more characters including at least one:

uppercase letter
lowercase letter
number

After setup is complete

After you set up your MFA, you can choose to stay logged in.

If you decide to log out, keep your new User ID and password safe and handy. Each time you log in, you must approve the login on your phone.

If you're authenticating by SMS, check your mobile phone for the 6-digit verification code each time you log in.

I have a problem not listed here

If you're having trouble setting up your MFA, contact us with as much information as possible, including screen shots of error messages.

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