We're committed to providing you with excellent customer service that reflects our service principles of being collaborative, relevant, human, proactive and transparent.

Have a question? During business hours, you can live chat with a Member Services representative. Click on the live chat pop-up at the bottom of your screen. Alternatively, submit your query via the form and we will respond shortly.

Let us know how we're doing. We value your feedback whether you're happy with a service or product we provide or if we fall short in any aspect. Your input means we can improve our service to you.

Make a complaint. We welcome all complaints and handle them in a fair, timely and transparent manner. All complaints received will be recorded. Please provide a detailed description of the issue and how you'd like it addressed.

To make an anonymous complaint, call our Member Service team.

Talk to us instead

Australia

1300 697 227 (+61 2 9256 5444)
8:30am to 5:30pm, Monday to Friday

145 Macquarie St 
Sydney NSW 2000

Aotearoa New Zealand

0508 697 227 (+64 4 472 6713)
9am to 5pm, Monday to Friday

Level 4, 99 The Terrace
Wellington 6011

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