Concerning responses
We have a duty of care to ensure the safety of patients, our trainees and educators. Some survey questions can reveal safety concerns. Our managing a concern process identifies these concerns, provides support to respondents and prompts Training Providers to address the concerns.
When concerning responses reach a defined threshold, we contact Directors of Physician or Paediatric Education and training settings. We request a written response on how the potential concern has been locally investigated and validated and how it will be addressed.
Define a concern
A concern is something that is likely to adversely impact:
- workplace training environment and functions, affecting patient or doctor safety or the quality of the training environment
- health and wellbeing of an educator or trainee
Concerns are managed at 2 levels:
- individual respondent level
- overall Training Provider level
Individual respondent level
We understand that the survey may raise concerns about your health and wellbeing and we want to support you to get the help you need. You’ll be asked to complete a follow up section of the survey where you may:
- consent for ENGINE to organise a confidential follow-up with a professional counselling service, and
- provide your contact details to facilitate this follow-up
If you consent, ENGINE will share your contact details with Converge International, a 24/7 confidential counselling, support and advice service. Your identity is not shared with the service unless you’ve given consent. ENGINE doesn’t share this information with us or your employer. We’re only informed of the number of referrals to Converge International.
Your concern will never be made public by us or by ENGINE.
You can consent within the Survey to be notified if multiple respondent concerns are communicated to your Training Provider.
Training Provider level
We inform Training Providers of survey questions with potentially concerning responses and corresponding scores.
Information about the number of survey responses is not released where there are less than 5.
Where at least 5 responses have been received for a provider, the following data will be reported:
- survey question with the potential concerns
- corresponding aggregated score for the question
- percentage of respondents registered at the setting who participated in the survey
Process for managing multiple concerns at a Training Provider