Tools, resources and downloads

Use these tools, resources and downloads by health sector stakeholders to implement the principles in settings, when working with other stakeholders and inform the planning and delivery of specialist care.

Contracts and Service Level Agreements (SLAs)

Example Visiting Health Professional Service Agreement Template

Cultural Safety

Australian Institute of Health and Welfare's 2015 issues paper Cultural competency in the delivery of health services for Indigenous people
Target audience: Funders, specialists, Primary Health Care

Working with Aboriginal people and communities Health and community services audit
Target audience: Primary Health Care, PHN, LHD, funders

Learn about specialist services in Queensland including medical specialists location and referral requirements, specialists' fees and availability, accessing specialists in rural and remote areas and flying doctor services
Target audience: Patients and community

The Department of Health and Human Services 2010 final report Improving the patient experience for Aboriginal people in the emergency department
Target audience: Hospitals

Australian Institute of Health and Welfare's 2013 report Improving the accessibility of health services in urban and regional settings for Indigenous people
Target audience: Service delivery

Embedding cultural safety in Australia’s main health care standards article from the Medical Journal of Australia 2017
Target audience: Funders, service delivery 

Watch Delivering Health Care for Aboriginal People in a Person-Centred Way from the March 2017 TRACS WA Community of Practice (CoP), a collaborative overview of Caring for Aboriginal People in a Person Centred Way.
Target audience: Service delivery

Read What Indigenous Australian clients value about primary health care: a systematic review of qualitative evidence from the Australian and New Zealand Journal of Public Health 2017 vol. 41 no. 4  
Target audience: Service delivery, facilitators

See the Western NSW Primary Health Network (WNSW PHN) cultural safety 2016 framework
Target audience: Service delivery, facilitators, funders

National Safety and Quality Health Service Standards User Guide for Aboriginal and Torres Strait Islander Health
Target audience: Hospitals, funders, employers

Overview: Guide to better care for Aboriginal and Torres Strait Islander Consumers
Target audience: Hospitals, funders, employers

Setting safety and quality goals for Aboriginal and Torres Strait Islander people in health service organisations
Target audience: Hospitals, funders, employers

Cultural competence in caring for Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Improving identification rates of Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Creating safe and welcoming environments for Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Effective and safe communication with Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Comprehensive care for Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Defining the Indefinable: Descriptors of Aboriginal and Torres Strait Islander Peoples’ Cultures and their Links to Health and Wellbeing
Target audience: Primary Health Care, PHN, LHD, funders, service delivery, hospitals

Models of Care

NSW Department of Health 2010 Chronic Care for Aboriginal People Model of Care
Target audience: Specialists, Primary Health Care, PHN, LHD, Funders, Facilitators

Understanding the process to develop a Model of Care a 2013 framework from the Agency for Clinical innovation
Target audience: Service delivery

WA Health Networks' 2014 Model of care overview and guidelines
Target audience: Service delivery

Quality Improvement

Improving health outcomes for Aboriginal and Torres Strait Islander peoples with acute coronary syndrome 2013 a practical toolkit for quality improvement.
Target audience: Hospitals, funders, employers

Aboriginal and Torres Strait Islander Quality Improvement Framework and Toolkit for Hospital Staff 2015
Target audience: Hospitals

Aboriginal Identification in Hospitals Quality Improvement Project
Target audience: Hospitals

Continuous quality improvement (CQI) tool: Aboriginal health in acute health services and area mental health services
Target audience: Hospitals, Service delivery

Australian Institute of Health and Welfare's 2013 report Improving the accessibility of health services in urban and regional settings for Indigenous people
Target audience: Service delivery

Embedding cultural safety in Australia’s main health care standards 2017
Target audience: Funders, service delivery 

Watch Delivering Health Care for Aboriginal People in a Person-Centred Way from the March 2017 TRACS WA Community of Practice (CoP), a collaborative overview of Caring for Aboriginal People in a Person Centred Way.
Target audience: Service delivery

What Indigenous Australian clients value about primary health care: a systematic review of qualitative evidence from the Australian and New Zealand Journal of Public Health 2017 vol. 41 no. 4  
Target audience: Service delivery, facilitators

Western NSW Primary Health Network (WNSW PHN) cultural safety 2016 framework
Target audience: Service delivery, facilitators, funders

National Safety and Quality Health Service Standards User Guide for Aboriginal and Torres Strait Islander Health
Target audience: Hospitals, funders, employers

Overview: Guide to better care for Aboriginal and Torres Strait Islander Consumers
Target audience: Hospitals, funders, employers

Setting safety and quality goals for Aboriginal and Torres Strait Islander people in health service organisations
Target audience: Hospitals, funders, employers

Cultural competence in caring for Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Improving identification rates of Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Creating safe and welcoming environments for Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Effective and safe communication with Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

Comprehensive care for Aboriginal and Torres Strait Islander consumers
Target audience: Hospitals, funders, employers

National Safety and Quality Health Service Standards User Guide for Aboriginal and Torres Strait Islander Health
Target audience: Primary Health Care, PHN, LHD, funders, service delivery, hospitals
Close overlay