Improving the workers compensation claims process
28 Oct 2016
AFOEM President Peter Connaughton discusses improving the workers compensation claims process.
As an occupational physician, I have seen first-hand how workers compensation claims can be an emotional and stressful time for patients. For the majority of cases – particularly the less complex ones – everyone does the right thing and the vast majority of claims are well managed.
However, this is not always the case, as was recently highlighted in an investigation by the Victorian Ombudsman into the management of complex workers compensation claims.
According to the report, “in the area of complex claims the current system has failed some particularly vulnerable people.” The report provides details of some agents “cherry picking” evidence, poor disclosure with independent medical examiners and simply “working the system.”
Read the full article