Member Satisfaction Survey
Your College, your voice. We’re listening.
The 2024 Member Satisfaction Survey (MSS) is now closed.
The Member Satisfaction Survey is your chance to tell us how we're doing. It's a way for you to share your thoughts on how we're performing across a range of activities and services.
Improvements based on 2023 results:
Faster response times for Trainees
Trainees told us they were frustrated with long wait times for answers to their training-related questions. To fix this, we’ve launched the Member Support Centre and rolled out a more efficient process across the College to handle queries faster.
Better communication for Continuing Professional Development (CPD) services
Fellows wanted clearer, more effective communication about CPD services. In response, we’ve:
- started sending personalised CPD emails based on career stage and region for more relevant content to you
- added feedback pop-up boxes on some CPD pages to make it easy to share your thoughts
- launched an online booking system so you can schedule support calls at a time that suits you
You can also view the 2023 survey results on our 2023 Annual Report (PDF).
About
The Member Satisfaction Survey is a longitudinal study to measure satisfaction with specific activities, on-line resources and other areas of interest, including:
- overall satisfaction
- communication
- policy and advocacy
- representation
- value for money
Confidentiality and privacy
The survey is being conducted by EY Sweeney, an independent contractor, who will provide aggregated results while keeping individual responses confidential.
We’re committed to upholding the confidentiality of the data we collect. The protection of member identities is a priority. Controls have been established to ensure confidentiality, privacy and security are maintained.
Read our Privacy Policy to learn about how we disclose your personal information. You can also read EY Sweeneys Privacy Policy.