Member Satisfaction Survey
Your College, your voice. We’re listening.
The Member Satisfaction Survey (MSS) measures how satisfied members are with the College’s performance across a range of activities and services. It's conducted by EY Sweeney, an independent contractor.
The 2022 survey is now closed and the results summary will be published shortly.
The MSS is a longitudinal study to measure satisfaction with specific activities, on-line resources and other areas of interest, including:
- overall satisfaction
- policy and advocacy
- value for money
It also measures how effectively we deliver member services and if this aligns with our service principles, which are:
- We are human.
- We are collaborative.
- We are proactive.
- We are relevant.
- We are transparent.
Through the survey, we obtain a Net Promoter Score. We obtained this for the first time via the 2019 Member Satisfaction Survey.
We’re committed to upholding the confidentiality of the data we collect. The protection of member identities is a priority. Controls have been established to ensure confidentiality, privacy and security are maintained.
EY Sweeney provides us with a report with aggregated results. Individual comments are not identified to a specific member.
We disseminate the report across key College bodies and results are shared with members in due course. Results are a key resource for improving and developing initiatives to meet member needs.