Member Satisfaction Survey

Your College, your voice. We’re listening.

The 2021 Member Satisfaction Survey (MSS) is now closed.

The survey measures how satisfied members are with the College’s performance across a range of activities and services. It's conducted by EY Sweeney, an independent contractor.


About

The MSS is a longitudinal study to measure satisfaction with specific activities, on-line resources and other areas of interest, including these 5 areas:

  1. overall satisfaction
  2. communication
  3. policy and advocacy
  4. representation
  5. value for money

It also measures how effectively we deliver member services and if this aligns with our service principles. Our service principles are:

  • We are human.
  • We are collaborative.
  • We are proactive.
  • We are relevant.
  • We are transparent.

Through the survey, we obtain a Net Promoter Score. We obtained this for the first time via the 2019 Member Satisfaction Survey.

Find the MSS 2019 summary of results in the December 2019/January 2020 edition of RACP Quarterly (PDF).

Confidentiality

We’re committed to upholding the confidentiality of the data we collect. The protection of member identities is a priority. Controls have been established to ensure confidentiality, privacy and security are maintained.

Read our Privacy Policy to learn about how we disclose your personal information. You can also read EY Sweeneys Privacy Policy.

Survey results

EY Sweeney provides us with a report with aggregated results. Individual comments are not identified to a specific member.

We disseminate the report across key College bodies and results will be shared with members in due course. Results are a key resource for improving and developing initiatives to meet member needs.

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