Other support services

There are external support services that are available across Australia and New Zealand that offer support in the areas of health, mental health, financial and workplace difficulties, financial support, relocation, drugs, alcohol and gambling. The local services identified are complementary to the RACP Support Program.

If you need immediate support, call Lifeline Australia on 13 11 14 or Lifeline New Zealand on 0800 543 354.


Advice and support | Remote and rural | Medical indemnity | Financial hardship | Anxiety & depression | Alcohol & drugs | Gambling


Advice and support services

Doctor’s Health Advisory Service (DHAS)

The DHAS provides confidential advice relating to stress and mental illness, drug and alcohol problems, personal and financial difficulties. The helpline is there to provide personal advice to doctors and medical students. Some state Advisory Services also provide health promotion programs and educational information through their website and presentations to interested groups.

Location Service Open Contact
NSW DHAS 24 hours a day, 7 days a week
02 9437 6552
ACT DHAS 24 hours a day, 7 days a week 0407 265 414
NT Doctors' Health NT
24 hours a day, 7 days a week 08 8366 0250
QLD DHAS 24 hours a day, 7 days a week 07 3833 4352
SA Doctors’ Health SA 24 hours a day, 7 days a week 08 8232 1250
VIC Victorian Doctors’ Health Program 9am to 5pm, Monday to Friday
03 9280 8712
WA DHAS 24 hours a day, 7 days a week 08 9321 3098
NZ DHAS NZ 24 hours a day, 7 days a week 0800 471 2654

Australian Medical Association, Victoria and Tasmania

The Australian Medical Association peer support service is an anonymous and confidential helpline provided for doctors by doctors and is available to any doctor or medical student who lives, works or studies in Victoria or Tasmania. The service provides a first point of contact and support for callers who would like to talk through issues regarding any aspect of their life, including stressful incidents, violence or trauma in the workplace, workplace issues such as bullying, workload concerns, feelings of stress or inability to cope, burnout, career plans, professional life, personal issues and general well-being.

The service is available 8am to 11pm, 7 days a week on 1300 853 338.

New Zealand Medical Association

The New Zealand Medical Association (NZMA) provides an advisory service to assist on a variety of issues, including staff employment and running a practice. NZMA members and families of deceased members may apply for aid in situations of financial hardship or distress from the Medical Benevolent Society.

Contact the NZMA on 0800 656 161.

Te ORA Maori Medical Practitioners Association

Te ORA represents Maori medical students, doctors and medical practitioners working as clinicians, specialists, researchers and teachers.

Te ORA runs:

  • a GP Peer Support Group that meets quarterly to provide collegial, personal and professional development for Maori General Practitioners
  • Te Whatu, a mentoring service, which provides a unique space for Maori medical practitioners to support one another

Contact Te ORA on 0800 483 672.

Remote and rural services

Bush Support Services

CRANAplus runs Bush Support Services and offers personalised care for remote health workers. It includes a Bush Support Line, stress management workshops, self-care publications and guidelines.

The Bush Support Line is a confidential helpline staffed by registered psychologists who have experience in working in remote and rural areas. The service is tailored to each individual and their situation, with the capacity for repeat callers to speak to the same psychologist. Callers are not required to be CRANAplus members and the support line is open to spouses and family members of remote health workers.

Contact the Bush Support Line, open 24/7 in Australia, on 1800 805 391.

Rural Family Medical Network

The Rural Medical Family Network assists the spouses and families of doctors and medical students when moving to rural locations in NSW, Queensland, Victoria and WA.

Rural Medical Family Network services vary each state but generally include:

  • family and kids programs at CPD conferences
  • grants to facilitate face-to-face networking of medical spouses, partners and families
  • spouse retraining and/or education grants
  • newsletters
  • crisis assistance for rural doctors and their families who are stressed or ill
  • gatherings to lessen feelings of loneliness and isolation
Location Service Contact
NSW NSW Rural Medical Family Network 02 6545 2461
QLD Queensland Rural Medical Family Network 07 3105 7800
VIC Rural Medical Family Network Victoria 03 8610 6318
WA Rural Health West
0407 776 945

Rural Doctors Workforce Agency Dr DOC program (South Australia)

The Rural Doctors Workforce Agency (RDWA) provide opportunities to access CPD activities, financial assistance, and a Dr DOC (duty of care) program, which supports rural GPs to take care of themselves, their families and their colleagues.

Financial support includes:

  • the GP Rural Incentives Program
  • a professional support subsidy to enable rural GPs to access CPD opportunities
  • a spouse employment assistance grant
  • a relocation support subsidy
  • a rural female GP pre-school childcare subsidy

Dr DOC is a confidential service linking rural GPs to a range of rural and city based doctors for general health care. The Dr DOC program and services work across the full spectrum of health care, from prevention and early intervention, to acute or chronic situations. A phone helpline is also available if there is a crisis.

The RDWA also offers assistance to the partners and children of doctors in a variety of ways, including helping families settle into a new community and connect to the local people and services.

Contact the Dr DOC helpline in South Australia on 08 8234 8277.

Medical indemnity agencies

There is a range of medical indemnity agencies across Australia and New Zealand that provide support services and counselling programs to their members.

Service Hours Contact
Australia
Avant helpline 24 hours a day,
7 days a week
1800 128 268
MDA National medico-legal advice 24 hours a day,
7 days a week
1800 011 255
Medical Indemnity Protection Society Clinico-Legal support 24 hours a day,
7 days a week
1800 061 113
Medical Insurance Group Australia emergency support 24 hours a day,
7 days a week
1800 839 280
Medical Insurance Group Australia practitioner support service 24 hours a day,
7 days a week
1800 777 156
New Zealand
Medical Protection Society helpline 24 hours a day,
7 days a week
0800 22 55 677

Financial hardship

The Medical Benevolent Association

The Medical Benevolent Association assists medical practitioners and their families in circumstances of financial hardship.

Location Service Contact
NSW/ACT The Medical Benevolent Association of NSW 02 9987 0504
QLD The Medical Benevolent Association of QLD 07 3872 2222
VIC The Victorian Medical Benevolent Association 03 9496 4295
SA The Medical Benevolent Association of SA 08 8267 4355

Anxiety and depression

Australia

For 24/7 support, contact beyondblue on 1300 22 4636.

New Zealand

For 24/7 support, contact the National Depression Initiative on 0800 111 757.

Alcohol and drugs

Australia

24/7 support is available through Alcoholics Anonymous Australia on 1300 22 22 22 and Narcotics Anonymous Australia on 1300 652 820.

New Zealand

24/7 support is available through Alcoholic Anonymous New Zealand on 0800 229 6757 and Narcotics Anonymous New Zealand on 0800 628 632.

Gambling

Australia

Contact Gambling Help Online on 1800 858 858 and Gamblers Anonymous Australia on 02 9726 6625 for 24/7 support.

New Zealand

Contact Gamblers Anonymous New Zealand or call the Gambling Helpline on 0800 654 655 for 24/7 support.


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