• Position title: Chief Clinical and Consumer Officer
• Location: Sydney NSW
• Reports to: Chief Executive Officer
• Line manager to: Senior Medical Director, Clinical Governance & Quality Manager, Quality & Regulatory Manager, General Manager Strategy & CX
• Division: Quality, Safety & Experience Division (Total staff: 20)

About the role

The Chief Clinical and Consumer Officer (CCCO) is an experienced clinical leader with a clear, forward-looking vision for the role virtual care will play in supporting Australians over the next decade and beyond. The role brings strategic insight into how emerging technologies, new care models and a diverse clinical workforce—working at the top of their scope and supported by non-clinical teams and safe, well-governed AI—can broaden access to trusted, high-quality care.

The CCCO ensures clinical governance and consumer perspectives are embedded in everything Healthdirect delivers. They bring clinical credibility and system awareness to service design, uphold rigorous standards of quality and safety, and champion the voice of consumers as a central driver of improvement.

Through strong partnerships across the health sector, the CCCO helps shape a contemporary, connected model of virtual care that reflects community needs, strengthens national trust and supports the evolution of Australia’s health system. The CCCO brings enthusiasm for contemporary, technology-enabled approaches to care and sees virtual care as central—not peripheral—to Australia’s future health system.

Essential qualifications

Experience

• Senior executive leadership with demonstrated impact in clinical governance, quality and safety across complex service environments
• Proven record of leading reform or transformation—particularly initiatives involving multiple stakeholders, new models of care, or technology-enabled change
• Experience designing or delivering innovative, technology-supported or virtual care models, and applying clinical insight to digital service development
• Strong experience integrating consumer perspectives into governance, service design and improvement
• Confident engagement with Boards, regulators and senior policymakers, providing credible advice and representing organisational interests

Knowledge & Skills

• Deep understanding of the health system and the opportunities virtual care and emerging technologies create for improving access, equity and quality
• Strong digital fluency, with the ability to connect clinical governance, service experience and technology in a coherent, future-focused way
• Sophisticated governance capability, balancing clinical risk, consumer expectations, innovation and system pressures in complex decision-making
• Excellent communication and influencing skills, engaging credibly with clinicians, governments, suppliers, consumer bodies and technology partners
• Ability to lead multidisciplinary teams, fostering clarity, accountability and collaborative performance across diverse environments

Qualifications

Essential

• A medical practitioner with current AHPRA (or equivalent international) registration, or past registration with the ability for re-registration
• Postgraduate qualifications in health administration, public health, leadership, or management

Desirable

• Training in clinical governance, quality management or patient safety.
• Additional study in digital health, health informatics, AI governance or data ethics.
• Experience contributing to standards or national policy in virtual care or digital health.

Apply

To apply, send your CV and cover letter to hello@creativecareersinmedicine.com.