Patient centred careRACP Patient Centred Care and Consumer Engagement framework

Patient centred care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, families and communities. It redefines the relationships in health care.
(Adapted from the Institute for Patient- and Family-Centred Care (IPFCC) USA)

Consumer engagement

Consumer engagement (CE) is the process of working with people who act to represent the broad views of specific health groups or community-wide issues. These people may be involved in the College’s key domains as consumer representatives or involved through the College’s outreach strategies to hear and incorporate their perspectives. At the College, CE refers to the systemic involvement of consumers in the planning, implementation, delivery and evaluation of College strategic priorities (Educate, Innovate and Advocate).

Principles of patient centred care

  • There is strong evidence in the literature supporting the benefits of patient centred care.
  • There is increased physician commitment to patient centred care and associated competencies.
  • There are changing expectations from community and regulatory bodies around consumer engagement and patient centred care.
  • There is an opportunity for the College to improve its community connection and credibility.

Consumer engagement

  • Support effective practice of patient centred care by trainees and physicians to enable excellent healthcare experiences and healthier communities.
  • Ensure meaningful and systematic consumer engagement across College activities.

Key partners

The implementation of the framework will involve collaborative partnerships with:
  • Physicians and trainees
  • patients, families and carers
  • consumers and communities
  • health related organisations and government bodies
  • healthcare teams

RACP framework for improving patient centred care and consumer engagement (PDF)

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