Our Consumer Advisory Group is a panel of community members with a background in health consumer affairs, and representing a wide variety of patient and consumer groups across Australia and New Zealand.
Led by one of our Fellows, they advise us on how to improve consumer engagement and patient centred care across our professional standards and education approaches, as well as policy and advocacy activities.
Debra Letica | Co-chair
Debra’s the Chair of WA Primary Health Alliance Community South Committee, Community Member of the Pharmacy Registration Board of WA, and member of NPS MedicineWise Choosing Wisely Advisory Group. In April 2018, she received a Health Consumer Excellence Award for her commitment to improving health outcomes and patient experience. Debra's interested in reducing health disparities and integrated care for people with disabilities, building collaborative teams and improving the health system.
Melissa serves on national and South Australian boards and committees in the areas of governance, healthcare, regulation and innovation. She works together with others as they strive for efficient, effective, safer, person-centred systems. In her health system roles, Melissa's focus is safe and high-quality healthcare.
Henry's participated on healthcare committees for Consumers Health Forum since 2008. He is currently a member of the Commonwealth Department of Health’s Consumer Consultative Committee on Health Technology Assessment and the College of Intensive Care Medicine’s Community Advisory Committee, amongst other groups. He has focused on health access and communication for CALD groups, child and youth health issues and invisible disabilities.
Tenā koutou katoa
Ko Taranaki te mounga
Ko Whai-tara nui a Ngarue te awa
Ko Te Atiawa ratou ko Ngati Mutunga o Wharekauri, Ko Ngati Maniapoto ngā iwi
Ko Ngati Te Whiti raua ko Ngati Rāhiri ngā hapu
No Taranaki au
Ko Kaimanāki Oranga
Ko Ngāpei Ngatai toku ingoa
No reira, tena koutou, tena koutou, tena koutou katoa
Greetings to everyone
Taranaki is the mountain
Whai-tara nui a Ngarue is the river
These are the names of the main tribes that I belong to
These are the names of the sub-tribes I belong to
I am from Taranaki
I am a Consumer Advisor
My name is Ngāpei Ngatai
Therefore, greetings once, greetings twice, greetings to everyone once again
Ngāpei has 10 years experience and understanding as a Consumer Advisor, bringing with her a strong cultural perspective and extensive governance skills. She is currently involved in the strategic planning and implementation of services throughout all 20 District Health Boards within Aotearoa New Zealand. Her greatest achievement and involvement to date has been in the development of the Cancer Nurse Coordinator role, Faster Cancer Treatment, Psychosocial Oncology services and Hand Hygiene. Ngāpei herself overcame breast cancer 11 years ago.
Rachel is a health services researcher focusing on:
- building health literacy in consumers and caregivers
- how health services can better meet the needs of people with disability
She is a passionate advocate for people with intellectual disability. Rachel understands the interface between health, mental health, and disability sectors. She is a parent of a child with disability and comes from various governance and committee roles in the health, mental health and disability sectors.
Zehnab is committed to working collectively with others to improve healthcare in Queensland. She advocates for healthcare services to be:
- more accessible
- holistically focused
- better integrated around the needs of health consumers and their families
Zehnab focuses on social determinants of health informed by her own family lived experience of complex health care across a number of care settings.
She is a champion for co-designed innovation in healthcare that balances ethical considerations around health consumer and carer human rights, quality, safety, and accessible information to inform advances in personalised healthcare and medicine.