For teleconference issues, phone the Telstra support line by pressing *0 or on 1800 011 080 and option 1.
Alternatively, if you can’t connect to the teleconference, the patient is late or there are audio quality issues, open the door and notify the invigilator. They can:
- assist you with teleconference troubleshooting
- ring the hosting site to find out if the patient is delayed or experiencing difficulties
- source another phone that can be used including, as a last resort, your own mobile phone
- organise with the hosting site for you to call the patient and examiners directly
If there is background noise from the patient’s call you feel is affecting your interview, ask the patient if they can resolve it quickly.
Notify the examiners of any issues experienced when you meet with them. Major incidents are recorded in an Incident Form by the invigilator or examiner. This may result in a special consideration, to be reviewed by the Exam Committee, and your exam may be rescheduled. Minor incidents are also logged.