Support

Thank you for participating in the Divisional Clinical Exam. Find exam support information here for candidates, patients, examiners and hospitals.

Candidates

Call us with issues as early as possible

Call us on 1300 697 227 as soon as possible with issues before you arrive at your sitting hospital. For example, ring us if you’re in quarantine or your hospital cannot release you for the exam due to COVID-19 clinical commitments.


Resources for candidates

Candidate etiquette and consent form (PDF)
Quick Reference Guide (PDF) | Teleconference Long Cases
Physical Examination Findings Form (PDF)

Arriving at the hospital

When you arrive at the hospital, before starting your exam, you must:

Your invigilator is your point of contact.

Participating from home

  • Sign the Candidate Etiquette and Consent Form (PDF) and email it to your sitting site contact (see details in the email advising you of your exam time).
  • You receive the Physical Examination Findings Form (PEFF) via email 30 minutes before your patient interview.
  • Familiarise yourself with the Quick Reference Guide (PDF).

Teleconference Long Cases

The following extra information applies if you're sitting the modular teleconference exam. See more details in the Quick Reference Guide (PDF).

Access the teleconference

You'll receive a Physical Examination Findings Form (PEFF) for each patient. Dial the teleconference (TC) number and enter the host password, followed by the hash key, on the relevant PEFF.

The recording prompts you to say your name after the beep. You will then enter the meeting. When the meeting is over, all participants can hang up the phone.

Each time an examiner, candidate or patient joins or leaves a meeting, an automated recording informs everyone in that meeting.

Once the patient is on the line, check their identity using their first name and Patient ID.

Teleconference issues

For teleconference issues, phone the Telstra support line by pressing *0 or on 1800 011 080 and option 1.

Alternatively, if you can’t connect to the teleconference, the patient is late or there are audio quality issues, open the door and notify the invigilator. They can:

  • assist you with teleconference troubleshooting
  • ring the hosting site to find out if the patient is delayed or experiencing difficulties
  • source another phone that can be used including, as a last resort, your own mobile phone
  • organise with the hosting site for you to call the patient and examiners directly

If there is background noise from the patient’s call you feel is affecting your interview, ask the patient if they can resolve it quickly.

Notify the examiners of any issues experienced when you meet with them. Major incidents are recorded in an Incident Form by the invigilator or examiner. This may result in a special consideration, to be reviewed by the Exam Committee, and your exam may be rescheduled. Minor incidents are also logged.


Delays

The hosting site Local Exam Organisers (LEOs), together with the National Examining Panel member (NEP), have discretion to manage any delays on your exam day to enable examinations to continue where at all possible. There is flexibility in the day to absorb delays of up to 40 minutes. Any delays of over 40 minutes in starting, or during, the examiner/patient, candidate/patient or candidate/examiner interview will result in your examination being cancelled and rescheduled.

The following principles apply throughout the exam:

  • If you are running late for your exam, the start time will not be delayed. If you arrive within 20 minutes of your start time, you can still sit the exam, but you will not receive additional time for the candidate/patient interview.

  • If there are delays of under 10 minutes during your candidate/patient interview, the time can be absorbed in the interview and continue on the existing timelines as planned. This is in line with what has occurred in previous year’s exams.

  • If there are delays of over 10 minutes and up to 40 minutes during your candidate/patient interview, the time can be extended in the interview accordingly, up to a maximum of 30 minutes.

  • You will always get the full 10-minute preparation time between your patient and examiner interviews.

  • You will always get the full 25 minutes for the examiner interview.

  • You should get at least a 20-minute break between your Long Cases.

  • If an issue is experienced in your first Long Case in the morning, it will be explored whether the examiners and patient are willing to meet with you later in the day (for example, if the candidate/patient interview is unable to take place at 8:50am it could be rescheduled to 3pm hosting site time, with your candidate/examiner interview rescheduled to 4:10pm). In this instance you would then proceed with your second Long Case in the morning as planned.

  • If an issue is experienced in your first Long Case and it cannot be rescheduled to later in the day, leading to the first Long Case being cancelled, the second Long Case will also be cancelled, and you will be rescheduled to another exam date.

  • If you completed the first Long Case but your second was cancelled, the relevant exams committee will consider whether one or both of your Long Cases will need to be rescheduled.

Rescheduling

If your exam needs to be rescheduled due to COVID restrictions, we'll give you the new date as soon as possible. This is directly impacted by state and hospital level restrictions.

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