The Resilient Clinician - Navigating Regulation, Complaints, and Conflict

This accredited in-person workshop led by Dr Kenneth Wong (Specialist Surgeon, FRACS) offers evidence-based research, practical tools, and cut through theory to deliver immediately applicable skills in navigating regulation, complaints, and conflict within the health system.

For the clinician, professional adversity - whether in the form of an NSW Health Care Complaints Commission (HCCC) complaint, a breakdown in colleague relationships, conflicts with hospital administration or patient grievances - is not just an administrative hurdle. Instead, it is a profound personal weight that can threaten both career longevity and mental well-being.

Through a series of de-identified, high-stakes case studies, we will examine the mechanics of professional conflict and regulatory pressure. Learn how to move from a reactive state of survival to a proactive strategy for professional endurance in healthcare.

Target audience: for health and medical professionals seeking to navigate regulation, complaints, and conflict effectively to ensure professional endurance in the modern healthcare landscape.

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