The TRELLiS Program
Delivering a simpler, more connected member experience.
Overview
TRELLiS is a significant program of work that will improve how we support you across your professional journey. Specifically, it focuses on:
- simpler interactions
- better connected systems
- reducing the effort required to get important things done.
TRELLiS will be delivered in stages over time, but it’s not an open-ended transformation. The program has clear scope and outcomes, and these will continue to be assessed as we progress.
You’ll see the visible impact of TRELLiS as we roll out improvements to the MyRACP portal and website. There are also significant upgrades to the systems that underpin your interactions with the College, including a new member management system and finance system.
We know you’re concerned about cost, complexity and governance, and these factors have been front of mind throughout the development of the program.
How TRELLiS is being delivered
TRELLiS isn't a single release. It's being delivered in horizons, each with a clear purpose.
- a new MyRACP with clear navigation through our digital ecosystem
- more intuitive ways to manage details, payments and enquiries
- better visibility of progress and next steps
- a more consistent look and feel across RACP services
- more tailored experiences
- better alignment between what you need and what you see
- fewer repeated steps across services
- adding new features as your needs evolve
- refining what's already in place
- using data and feedback to guide priorities
Horizon 1: Building the foundations
Horizon 1 is about putting solid foundations in place. You won’t necessarily see dramatic changes on day one. Many improvements won’t be obvious, but they’ll reduce the friction you currently feel.
This horizon focuses on:
- standardising core processes
- replacing ageing, disconnected systems
- improving how data is presented and connected behind the scenes
- delivering a new MyRACP as the front door to your RACP experience
What you'll see:
- a new MyRACP with clear navigation through our digital ecosystem
- more intuitive ways to manage details, payments and enquiries
- better visibility of progress and next steps
- a more consistent look and feel across RACP services
What's happening underneath:
- new member management, finance and data systems
- stronger integration between systems
- more reliable processes for staff supporting members
Horizon 2: Increasing value and personalisation
Once the foundations are in place, we can start adding capability more quickly.
Across 2027, Horizon 2 will focus on:
- expanding MyRACP features
- improving personalisation and preferences
- delivering a new website with improved search
- enabling better support for events, examinations and training-related processes
This is where you'll start to see:
- more tailored experiences
- better alignment between what you need and what you see
- fewer repeated steps across services
Releases in this horizon will be staggered rather than one large launch, with details confirmed as designs are finalised and tested.
Ongoing improvement
Longer term, TRELLiS will support ongoing improvement rather than periodic overhauls.
That includes:
- adding new features as your needs evolve
- refining what's already in place
- using data and feedback to guide priorities
We want to be able to adapt and improve steadily without disrupting you.
Explore updates
Why TRELLiS exists
We know that engaging with us can be challenging. When our processes are difficult to navigate or systems don’t join up, everyday interactions become harder than they should be. And you feel the cost in time, effort and frustration.
We recognise this, and TRELLiS has been designed to directly address these issues.
See how your feedback shaped TRELLiS
What it means for you
Over time, you can expect:
- simpler, more consistent processes
- clearer, more visible information
- a more seamless, personalised experience
Changes will be delivered progressively, and we’ll be careful to avoid unnecessary disruption. Some improvements will be noticeable sooner. Others will take longer as we work behind the scenes to get them right.
See what you can expect
How TRELLiS is governed
You’ve been clear: any improvements need to be governed, transparent and disciplined. Vision alone isn’t enough.
We agree. We’ve developed TRELLiS with clear governance, staged delivery and active accountability for scope, spend and outcomes.
The program is governed through established RACP structures, which exist to challenge assumptions, control spend, manage risk, and pause or redirect activity when needed. There are no parallel or informal arrangements.
The structures include:
The RACP Board | Overall oversight and assurance. |
Finance & Risk Committee | Investment decisions and affordability, risk management, controls and assurance. |
Technical Committee | Technology oversight and alignment. |
TRELLiS Program Control Group (includes the CEO and all Senior Leadership Team) | Accountable for delivery and organisational impact, scope, sequencing and benefits realisation. |
Learn more about TRELLiS governance