Processes and quality assurance explain how CPD activities are assessed, monitored and reviewed within the CPD Program. This section provides transparency about how recognition decisions are made and how quality is maintained over time.

Overview

The processes described in this section are designed to:

• support consistent recognition of CPD activities
• maintain confidence in recognised activities
• ensure activities remain relevant and appropriate
• support continuous improvement across the CPD Program

They apply across all recognised CPD activities, regardless of provider or activity type.

How recognition processes work

Recognition processes describe the high-level stages used to assess CPD activities.

In general, these processes:

• apply defined recognition criteria
• consider alignment to CPD categories
• assess relevance and educational value
• confirm recognition before activities are undertaken

The aim is to ensure recognition decisions are fair, consistent and transparent.

Quality assurance framework

Quality assurance supports the ongoing integrity of recognised CPD activities.

This framework:

• applies proportionate monitoring
• focuses on activity quality and relevance
• supports improvement rather than compliance alone

It ensures recognised activities continue to meet expectations over time.

Sampling and monitoring

Recognised activities may be subject to sampling and monitoring as part of routine quality assurance.

These processes:

• review activity quality and alignment
• may involve examination of documentation or materials
• promote consistent standards across the CPD Program

Sampling is conducted in a fair and proportionate manner.

Managing issues and feedback

Where issues are identified, processes are in place to:

• review concerns
• seek clarification or additional information
• support improvement where appropriate

Feedback may come from CPD participants, providers or quality assurance activities.

The focus is on maintaining standards and strengthening activity quality.

Continuous improvement

The Recognition & Assessment Framework supports continuous improvement by:

• reviewing processes over time
• incorporating feedback and learning
• refining recognition and quality assurance approaches

This helps ensure the CPD Program remains responsive and relevant.

What this section does and does not cover

This section covers

• how recognition decisions are approached
• how quality is supported and reviewed
• how issues and feedback are managed

This section does not cover

• provider obligations or standards
• step-by-step operational guidance
• application or submission processes

For practical guidance, providers should refer to the Provider Handbook (PDF).