Overview
You’ve been telling us what is hard, confusing or time consuming for many years. But until now, we’ve struggled to act on that feedback in a way that is focused, sustainable and governed.
For TRELLiS, we looked at your feedback over time, and made clear choices about where change would have the greatest impact — and where it would not.
What you've told us
When we look at your feedback, there are clear patterns. You’ve told us that:
- it can be hard to work out what to do next
- requirements and processes are complex, and you bear the burden of navigating them
- answers aren't always consistent across different parts of the College
- you spend too much time on administration rather than practice, learning or contribution.
- systems don’t always work well together, creating duplication and rework
- ownership isn’t always clear when something goes wrong
From feedback to priorities
TRELLiS has prioritised issues with the highest impact, using a small set of questions:
- How much effort does this issue create for you?
- How frequently does it occur across different career stages and contexts?
- Can it be improved within realistic cost and risk limits?
- Would addressing it make it easier for you to get things done?
Issues that scored highly shaped the focus of TRELLiS. Other issues were acknowledged and may be covered in later phases once foundations are in place.
This was a conscious choice.
What TRELLiS doesn't try to do
Because of this choice, TRELLiS doesn’t:
- solve every issue raised in feedback
- replace or redeliver completed projects
- deliver change faster than governance, safety and quality allow
- improve every interaction
Some challenges you’ve raised sit outside TRELLiS because they require policy change, regulatory reform or different forms of investment. These are important but addressing them now would affect TRELLiS’s delivery.
How feedback continues to matter
Your feedback continues to shape TRELLiS. It informs:
- which problems are tackled first
- testing and validation of proposed changes
- how success is measured
- where plans need to be adjusted
Listening remains essential, but it now sits alongside clear prioritisation and strong decision-making.